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| SHIPPING AND DELIVERY |
| WHAT SHIPPING OPTIONS ARE AVAILABLE? |
STANDARD SHIPPING
Most purchases are shipped from our warehouse in New York City, to arrive within five business days from receipt of your order.
RUSH DELIVERY- 2nd BUSINESS DAY
We can expedite delivery to most destinations. (Orders received by 3pm PST Monday through Thursday arrive in 3 business days;
orders placed Friday through Sunday arrive on Wednesday.)
We regret that this service is not available for some oversize items, items shipped directly from our supplier,
and items shipped outside the contiguous 48 states.
RUSH DELIVERY- NEXT BUSINESS DAY
We can expedite delivery to most destinations. (Orders received by 3pm PST Monday through Thursday arrive in 2 business days;
orders placed Friday through Sunday arrive on Tuesday.) We regret that this service is not available for some oversize items,
items shipped directly from our supplier, and items shipped outside the contiguous 48 states.
Special conditions sometimes apply to the delivery of oversize items, perishables or merchandise shipped directly from the supplier.
You'll find clarification of the shipping methods and times noted with the detailed product description.
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| HOW CAN I ESTIMATE THE ARRIVAL DATE? |
| Oversize items may take longer to deliver and sometimes require special treatment, such as our White Glove Delivery.
Perishable products are often shipped directly from our supplier and should arrive within one week. Other items sent from the supplier may take several weeks for delivery.
If a special delivery condition applies to an item, you'll find detailed information on that item's product information page as well as in your shopping cart once the item is added.
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| HOW ARE DELIVERY CHARGES CALCULATED? |
Our shipping charges are based on the merchandise total of each delivery address, as follows:
Standard Shipping Rates
Order Total Shipping and Handling Charge
| up to $25.00 |
$ 6.95 |
| $ 25.01 to $ 65.00 |
$ 7.95 |
| $ 65.01 to $ 85.00 |
$ 9.95 |
| $ 85.01 to $105.00 |
$14.95 |
| $105.01 to $200.00 |
$16.95 |
| $200.01 to $250.00 |
$21.95 |
| Over $250.01 |
$24.95 |
2 BUSINESS DAYS add $7.95
NEXT BUSINESS DAY add $ 14.95
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| MATTRESS AND BOXSPRINGS DELIVERY |
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2 to 3 week delivery everywhere in the continental US
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| DOWN AND DOWN ALTERNATIVE PRODUCTS |
| Due to UPS charging an oversize shipping rate on down products there is a
special shipping charge for pillows, featherbeds, duvets and body pillows.
Pillow orders are charged $10 for the first pillow and $7 for each additional pillow. Duvet orders are charged $23 per duvet. |
| INTERNATIONAL SHIPPING |
To ship orders outside of the USA the following rates apply:
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country. All taxes, duties and fees are in addition to the international shipping charge and are the sole responsibility of the purchaser.
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| WHAT SHIPPING CHARGES APPLY TO MATTRESSES & BOXSPRINGS? |
| Delivery fee is included in the cost of the mattress. |
| Sales Tax |
| Orders shipped to New York State are subject to New York State Tax. |
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RETURN POLICY |
We hope you love everything you order from caesarsluxurycollection.com
Should you be less than happy with your purchase, please return it to
CAESARS LUXURY COLLECTION for a full refund (less shipping fees) in its original condition within 30 days of receipt.
Unfortunately, and without exception, we cannot accept returns on opened cosmetics, fragrances, or sale items.
Please send your package via an insured and prepaid method. Shipping and handling fees are not refundable on returns.
Please e mail any questions to customercare@caesarsluxurycollection.com
PLEASE NOTE: PILLOWS AND OPENED PACKAGES OF BEDDING ARE NOT RETURNABLE.
ALL CAESARS MATTRESS AND BOXSPRING SALES ARE FINAL AND CANNOT BE RETURNED. CAESARS MATTRESSES AND BOXSPRINGS ARE COVERED BY THE MANUFACTURER'S 10 YEAR WARRANTY.
PLEASE NOTE: SALE PURCHASES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.
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DISCOUNTS AND PROMOTIONS |
Promotional offers and discounts can not be combined. Only one discount can be applied to any one order. Promotional offers are only valid for the dates advertised and can not be applied to orders submitted before the promotion began.
Discounts are not applied to gift wrapping.
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CONTACT US |
BY PHONE :
Customer service representatives are available on 866 781 7386.
Monday to Friday, 9.00 AM to 9.00 PM and Saturday 10.00 AM to 6.00PM EST.
Mattress specialists are available 24 hours a day, seven days a week at 800 784 7666.
BY EMAIL :
customercare@caesarsluxurycollection.com
BY MAIL :
CAESARS LUXURY COLLECTION
401 Washington Street
New York, NY 10013
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